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How can I request a return/refund?

25 Oct, 2019 | FAQ

You will be able to make a return/refund request if the conditions are met. Please note that all return/refund requests must be made within the SSshopping Guarantee period ONLY.

The option to request a return/refund will be available within 3 days (or up to 7 days for SSshopping Mart products) after the order has been tagged as delivered for cash on delivery (COD) orders. For prepaid orders (Bank transfer, Remittance, & OTC), the buyer can request a return/refund as soon as the payment is verified. SSshopping will transfer to buyer within 7 days.

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