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Why my order was cancelled?

22 Feb, 2020 | FAQ

There are a few reasons why an order may be cancelled. For instance, sometimes an item is out of stock or was priced incorrectly by the seller. While we encourage all of our sellers to keep their stock and prices updated, occasionally they fall short.


Another reason an order might be cancelled is if the order was not confirmed or our delivery attempts failed more than three times. SSshopping makes it a priority to ensure the safe delivery of your items, so if we cannot confirm the order or if the delivery is consistently not successful, the order will be cancelled and we will refund your money.

If you have further questions or want to inquire about an order, you can contact our Customer Service through our convenient Live Chat from 9AM to 5:30PM. You can also reach our team 24/7 under customerservice@SSshopping.com.mm.

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